bd9a Terms and Conditions

bd9a is an online betting and casino platform that provides entertainment gaming services for users in Bangladesh. These rules and terms and conditions ("Terms") form a legal agreement between bd9a and its users.

Some important terms used in this document:

• "Platform" — bd9a's website, mobile version and all related services.
• "User" or "Member" — any person who has registered on bd9a or is using the platform.
• "Account" — the user's personal bd9a account.
• "Wager" or "Bet" — any financial bet placed by a user on any game or sports event.
• "Bonus" — any promotional benefit or financial incentive provided by bd9a.

The following conditions must be met to register and use the bd9a platform:

• You must be at least 21 years of age. This platform is only for those aged 21 or above.
• You must open an account in your own name; opening an account on behalf of someone else is strictly prohibited.
• Each person may operate only one account; creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate and complete.
• You must not be located in any area where online gaming is legally prohibited.

3.1 Registration Process

To open an account on bd9a, you must provide accurate personal information and complete verification with a valid mobile number or email address. If any errors are found in your information at the time of registration, account verification may fail.

3.2 Account Security

The security of your account is entirely your responsibility. You must follow the points below:

• Never share your password with anyone else.
• Make sure to log out after logging in from an unfamiliar device.
• If you notice any unusual activity on your account, notify our support team immediately.
• bd9a will never ask for your password directly.

3.3 Account Verification (KYC)

bd9a may request your national identity card, passport or other documents from you at any time for identity verification (Know Your Customer). Identity verification may be mandatory before processing a withdrawal. If documents are not provided within the specified time, the account may be temporarily suspended.

4.1 Deposits

The accepted payment methods for depositing funds on bd9a are: bKash, Nagad and Rocket. The minimum deposit amount is ৳500 — this applies to each payment method.

• Deposits are generally credited to the account instantly.
• Deposited funds must come only from your own payment account.
• Deposits through third parties are not acceptable and may result in account suspension.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Withdrawals can only be made to the payment method that was used at the time of deposit.
• Large withdrawals may be held if identity verification has not been completed.
• Withdrawals will remain on hold if the wagering requirements of any bonus have not been met.
• bd9a reserves the right to review withdrawals in cases of any suspicious activity.

bd9a offers various bonuses and promotional offers. Before using these offers, you need to know the following general conditions:

5.1 Welcome Bonus

New members will receive a welcome bonus of up to 100% up to ৳8,000 on their first deposit. The wagering requirement for this bonus is 20 times, meaning you must wager 20 times the bonus amount before the bonus becomes withdrawable.

5.2 General Terms for Bonuses

• Each bonus offer has its own validity period; if the wagering requirements are not met within the specified time, the bonus will be cancelled.
• Bonus funds cannot be withdrawn directly; they will only become withdrawable after the wagering requirements are met.
• If an attempt is made to claim the same bonus more than once, the account may be closed.
• bd9a reserves the right to change, suspend or cancel any bonus offer at any time.
• VIP members will have separate terms applicable to their cashback and special benefits under the VIP section.

bd9a's VIP program has five tiers, which are awarded based on members' participation and activity:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback and premium benefits.

Advancement to a VIP tier depends on overall activity and engagement on the platform. Cashback is applied automatically each week and can be withdrawn in accordance with the relevant terms.

bd9a is committed to ensuring a fair and balanced gaming environment. The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Operating multiple accounts for the purpose of gaining bonus benefits ("bonus abuse").
• Placing bets using automated software, bots or scripts.
• Attempting to create artificial outcomes in coordination with other users ("collusion").
• Using the platform for money laundering or illegal financial activities.
• Attempting unauthorized access to or hacking of the platform's systems.
• Harassing, intimidating or engaging in inappropriate conduct toward other users.

bd9a monitors all suspicious activity and reserves the right to notify the relevant authorities if necessary.

bd9a is deeply committed to responsible gaming. We believe that gaming should be a means of entertainment, not a source of financial stress or addiction.

• Users will be able to set deposit limits on their accounts.
• There is an option to temporarily or permanently close the account at your own request ("Self-Exclusion").
• If you experience problems with gaming addiction, our support team will provide assistance.

For detailed information on responsible gaming, please visit our Responsible Gaming page.

bd9a is committed to protecting the privacy of your personal information. We collect, store and process your information only for the following purposes:

• Account management and verification process.
• Completing financial transactions.
• Providing customer service and resolving issues.
• Complying with applicable laws and regulations.
• Preventing fraud and illegal activities.

We never sell your personal information to third parties. For our complete privacy policy, please visit the Privacy Policy page.

bd9a strives to provide the highest quality service, however the platform may be disrupted in the following situations:

• Routine maintenance and upgrade activities.
• Issues with internet connectivity or third-party service providers.
• Unexpected technical problems or cyber attacks.

If the outcome of a bet is affected by a technical issue, bd9a reserves the right to void that bet and refund the amount or provide the opportunity to re-bet. bd9a bears limited liability for any loss caused by such issues.

In the event of any dispute or complaint, the user should first contact our customer service team. We provide support in Bengali via 24/7 live chat.

• After a complaint is submitted, we will try to provide an initial response within 72 hours.
• Complex matters may take more time to resolve, but you will be kept informed at every stage.
• bd9a's decision will be considered final, however the user may seek remedy through legal channels.

bd9a reserves the right to temporarily or permanently close an account in the following cases:

• Violation of any clause of these terms and conditions.
• Providing false or misleading information.
• Operating multiple accounts or bonus abuse.
• Money laundering or fraudulent activities.
• Account closure at the user's own request.

If an account is closed due to a violation of the terms and conditions, bd9a may forfeit the deposited funds or any pending bonuses. In the case of closure for legitimate reasons (at the user's request or where there are no issues with regular activity), the verified balance will be returned upon account closure.

bd9a is not responsible for the following losses arising from use of the platform:

• Direct financial losses from gaming — gaming inherently carries the risk of loss.
• Any loss caused by internet connection disruption.
• Loss of data or delayed transactions due to technical issues.
• Delays or problems arising from third-party payment services.

In any situation, bd9a's maximum limit of liability will be the amount of the balance existing in the user's account. By using the service, you are considered to have accepted this limitation.

bd9a reserves the right to change these rules and terms and conditions at any time. In the case of significant changes, we will notify members via email or a notice on the platform. If the user continues to use the platform after the changes, they will be considered to have accepted the new terms and conditions.

If you have any questions or feedback regarding these rules and terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Support in Bengali is available through direct chat on the platform.

Our support team is at your service 24 hours a day, 7 days a week.